Privacy
Policy.

1. Information we collect

We may collect information you provide directly, including your name, email address, marketing preferences, messages and any information you choose to provide. We also record information about your subscription, including when, where and under which consent wording you joined or unsubscribed.

Our website and service providers may collect limited technical information such as browser type, device information, IP address, pages viewed and interactions with our website or emails. We do not intentionally collect sensitive information through the community sign-up form.

2. How we collect information

We collect information directly from you when you complete a form, subscribe, contact us or interact with ASHIO. We may also receive information from service providers that help us operate our website, communications and future ecommerce services.

3. Why we use your information

We use personal information to:

• manage your ASHIO community membership and preferences;
• send news, launch updates, event invitations and product marketing where you have consented;
• respond to enquiries and privacy requests;
• operate, secure, analyse and improve our website and communications;
• maintain consent and unsubscribe records; and
• comply with legal obligations and protect our rights.

If you do not provide the requested name and email address, we cannot register you for the ASHIO community or send community communications.

4. Marketing consent and unsubscribing

We send marketing emails only where we have consent or another lawful basis. You may withdraw your consent at any time by selecting the unsubscribe link in any marketing email or emailing privacy@ashio.com. Unsubscribing is free, does not require an account and will be honoured within five working days. We may retain a minimal suppression record so we do not contact you again against your wishes.

5. Service providers and overseas processing

We may disclose personal information to trusted providers that help us deliver the website, database hosting, email marketing, analytics, security and future ecommerce operations. These may include OpenAI Sites and Klaviyo. Some providers process or store data outside Australia, including in the United States and other countries where they or their subcontractors operate. Privacy protections in those countries may differ from Australian law. We take reasonable steps appropriate to the service and information to protect personal information handled by providers.

We do not sell your personal information.

6. Storage, security and retention

We use technical and organisational safeguards designed to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No online service is completely secure. We keep information only for as long as reasonably needed for the purposes described above, to meet legal obligations or resolve disputes. We delete or de-identify information when it is no longer required, except where a minimal unsubscribe record must be retained.

7. Access, correction and deletion

You may ask to access or correct the personal information we hold about you, or request deletion where applicable. Depending on where you live, you may have additional rights such as objecting to or restricting processing, withdrawing consent or requesting a portable copy. Contact privacy@ashio.com. We may need to verify your identity before responding.

8. Cookies and analytics

Our website or service providers may use cookies and similar technologies that are necessary for site operation, security and measurement. If we introduce non-essential advertising or behavioural tracking, we will provide any additional notice or choices required by applicable law.

9. Children

The ASHIO community is not directed to children under 16. We do not knowingly collect personal information from children under 16 through this form. A parent or guardian who believes a child has provided information may contact us to request its removal.

10. Privacy questions and complaints

For questions, requests or complaints, email privacy@ashio.com. General enquiries may be sent to contact@ashio.com. Please provide enough detail for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au, or the relevant privacy regulator where you live.

11. Changes to this policy

We may update this policy as ASHIO develops or legal requirements change. The current version will appear on this page with its effective date. Material changes affecting community members will be communicated where appropriate.

This policy is designed for ASHIO’s current pre-launch community website. It should be reviewed and updated before ecommerce, payments, customer accounts, shipping, behavioural advertising or additional international markets are introduced.